This week's Economist quarterly technology supplement asks,
"is it really helpful to talk about a new generation of ‘digital natives' who
have grown up with the Internet?" Given that I've written
a book on the subject, you can count me in the "yes" column on that, but
the Economist article raises a few points that deserve a response.
To set up the premise, the article quotes Adam Palfrey and
Urs Gasser, co-authors of 2009's Born Digital,
on one of the standard Net Generation tropes: "Unlike those of us a shade
older, this new generation didn't have to relearn anything to live lives of
digital immersion. They learned in digital the first time around." That's what
I call the "soft" or social argument for the Net Generation - one which I
largely agree with because it has a fair amount of explanatory power, at least
in the areas of professional and "creative class" work.
In the next paragraph, we hear from Marc Prensky, the behavioral
psychologist and educational theorist who suggests that exposure to digital
media was actually changing the brain patterns of today's young people. This
evolution, Prensky argues, requires a radical re-thinking of our entire
educational system, which is no longer appropriate for people whose orientation
is toward multitasking rather than linear learning. Prensky embodies the "hard"
argument for the Net Generation: changes which go beyond socialization and
suggest that digital natives are in fact a breed apart from their elders.
Last week, I was on a con-call with Don Tapscott, one of the major
contributors to this whole debate, who cited Prensky's findings as fact. I'm
not a behavioral psychologist or a neuroscientist, so I do not feel qualified
to evaluate this particular argument, but I do know that it is not a matter of
universal agreement. Absent the evidence, it sounds like overstatement. To a
skeptical, conservative publication like the Economist, it is a matador's red
cape, or a flashing red alarm light on their bullshit detector.
That said, conflating the hard and soft arguments for the
Net Generation as the Economist does is a bit misleading, because the two point
to different sets of implications. Advocates for the soft argument, like
myself, believe that Net Geners function better if given the opportunity to
express their talents for collaboration, global thinking, and "blended approaches"
(basically, ignoring old barriers and boundaries made obsolete by digital technology)
- not that whole systems need to be rewired to accommodate their requirements. Organizations
that want to take advantage of Net Generation strengths should think about how
to do that, and over the long run, organizations created by Net Geners are
likely to have some competitive advantages against those burdened with
pre-digital legacies. This is not an iron law of nature; it's just good advice
and prudent forecasting.
If Prensky is right about fundamental changes to
neurochemistry, however, then digital natives are not "backward compatible"
with pre-existing modes of information and communication delivery, whether in
the education system, in the workplace, or in society in general. The only possible solution is wholesale
change. That seems a bit dramatic. While it's true that linear and hierarchical
systems sometimes bore or frustrate NetGeners, I see no evidence that they lack
the ability to understand or function within those systems when they have to,
though it's a waste to make them conform if there are some useful changes that
could be made. It seems to me that the Economist has a point in rejecting
strong medicine when the diagnosis has not yet been confirmed. But that is not
a reason to dismiss the reasonable claims of the less strident position.
The second mistake the Economist piece makes is that it
conflates the Millennial generation -a social/historical designation - with the
Net Generation, which is the product of exposure to technology. Everyone born
1980-2000 is a Millennial, in that they experienced the same basic set of
cultural inputs at various points in their early development. They learned to
trust (and distrust) various institutions, they internalized the values of the
education system at the time they went through it, they experienced the
anxieties of the Baby Boomer generation from the perspective of children
watching their parents, and so on. It is not preposterous to assume that all of
this had a measurable effect, just as the socialization process was apparent in
every previous generation. The sociologists Neil Howe and the late William
Strauss made a convincing argument for this in several books, notably the
prescient Generations:
A History of America's Future 1584-2069 and Millennials
Rising.
The Net Generation, by my reckoning if not by Tapscott's, is
a subset of Millennials: those who became immersed through exposure to
technology, and changed their way of thinking because of it. Because of my work
studying blue collar Millennials and the digital divide from various angles, I
am very wary of imputing the "tech-savvy" label to all young people. The
farthest I'd go is "tech-aware," in that you'd have to be pretty far removed
from popular culture to be ignorant of the existence of digital culture.
The Economist quotes NetGen skeptic Siva Vaidhyanathan as
saying, "This is essentially a wrong-headed argument that assumes that our kids
have some special path to the witchcraft of ‘digital awareness' and that they
understand something that we, teachers, don't-and we have to catch up with them."
Perhaps, but the wrong-headedness of the argument comes from
its strong claim to universality. Tech-awareness among Millennials is unevenly
distributed. Those on the outside, whether for socio-economic or geographic
reasons, have no "special path" other than a slightly different cultural
framework. Others most obviously do have
some unique insights, just as a child raised in a multilingual environment will
grow up speaking both languages without an accent. The Economist makes it seem
that Vaidhyanathan is suggesting elders have nothing to learn from any
of our kids when it comes to technology. I doubt he means that, as it is
contrary to most people's ordinary experience.
Finally, the Economist scores some easy points on the "not
everyone fits the stereotype" argument. Well,
yes: generalizations are general. They don't always fit. And is some abuse of the terminology going on to
ennoble rather routine youthful behaviors? Yes, there are "slacktivists" and
bandwagon jumpers and free-riders who do not deserve to be dignified through
association with the affirmative traits of the Net Generation. There were also
plenty of Boomers who weren't at Woodstock and didn't care about the social
issues of their time. These are lazy observations and don't prove or disprove
anything.
What I and other Net Gen advocates argue is that the top end
of truly savvy NetGeners has quite a bit to teach us. This is apparent to me
from the work I've done on organizations developed according to Net Generation
principles, in parts of the world where there are very few functioning
alternatives. The approaches taken by these organizations and the individuals
responsible for them would simply not be possible without the kind of
perspectives that the most talented Net Geners uniquely bring to their work and
social engagement.